tesla service center near me

I was stranded in a bad part of town. Arizona. I came in here with a million different questions because it seems like online message boards have so much conflicting info, I also went to the Del Amo location and they were not helpful at all and actually left me more confused, came in Sunday and spoke with Darieus, he was professional and helpful as can be. On 7/2/19 around 7PM I was involved in an accident on the 405-S right before Exit 48/la Tijera Blvd while AP was engaged. The second time was due to Tesla's charging cable stopped charging. OMG! We reside closer to the location on Santa Monica Blvd but we've had great luck here so far...why switch? I've had some issues with getting responses from the team via email but other than that the Tesla team here is pretty on-point. There was what seemed like coffee stains from the roof to bottom. Have taken our car here since we got our Tesla and the service provided has been great. Thanks again! He was very professional and nice during the whole process from start to finish. The move could be seen as a big middle finger to Michigan lawmakers that have blocked Tesla's efforts to sell cars in … He gave me a very reasonable quote…", "I was very pleased with the work performed on my 1997 Range Rover Vitesse. I cannot ask for a better person to help me with all this.Thank you Crystal Sanchez, you are my Superhero! My car has glitched. You get who ever is working there. They rescheduled three times and finally came out and fixed it. I asked the service manager to at least test the battery at 90 % charge and leave it at their dealership to do a diagnostic to see if their are any battery degradation that he was possibly aware of --- and he REFUSED TO SERVICE MY CAR !!!! "If I could give 25*'s for Sundwreched, I would! Took 6 weeks to get an appointment. First off, if you ever need to talk to a rep through the phone, forget it, it takes forever to reach anyone through it. And I'm happy to say a the although the location has changed, the customer service has not. Nobody moving fast, nobody in charge, people wandering. Sadly I expected there to be some issues with the build quality so I had a checklist to check trouble areas. Unfortunately it was Saturday (Thank goodness it wasn't the closed Sunday) and the lines were down to the street. We haven't been to other Tesla Service Centers so we don't have anything to compare. He actually would reach out to me to update me on the process and helped find a car that matched my specs sooner than expected. Fortunately, they gave me a loaner. O’Gara Coach - Aston Martin of Beverly Hills, Find more Car Dealers near Tesla - Centinela. The car is so fantastic but I have never ever owned a vehicle where the service is so absolutely horrible. Tesla Service Centers in United Kingdom . I talked to Neil and he helped me with any questions I had. I was sitting in the lobby watching as this guy walked in and started…", "I came here today to get an estimate on my broken door handle. The response was- "oh- maybe the rain". They're the only ones from Tesla that has been keeping me someone sane and not re-selling my Tesla after owning it for less than 6 months. Netflix/Youtube. Sitting out here since someone took my key (otherwise I'd leave)- haven't seen a soul in 20+ minutes (15 past my appointment time). But Giovanni was kind enough to look if any service guys were still there, and even though Malcolm should have left already with the rest of the service guys, he decided to stay & help. !The car is a lemon-- and the sensible thing is to buy the car back with all the troubles that are occurring. They finally showed up and the tow truck guy said Tesla only contacted him 20. So beware of getting the solar panels here. Left over dried up glaze on the front windshield, dried up paint on the black trim of the rear bumper that got replaced3. Easy in and out4. In the rare case that your car requires a shop visit, service … I want to give a big shout out to the Costa Mesa service team here. On top of that, as the car gets serviced, the quality of the battery has deteriorated, and Tesla insists that there is nothing wrong with deterioration of the battery, it's normal. He was very professional and nice during the whole process from start to finish. TXT messaging is a hit or miss.6. About Tesla Service Centers. Work was done rather quickly3. Excessive wait to get in, lack of available parts, poor costumer service. Service … Now they refused me a loaner and instead made me an appointment with a mobile guy six weeks out. ABC also charged me 22% interest. I always appreciate good customer service and Darieus definitely showed that. How can you assure me that? Yelp users haven’t asked any questions yet about Tesla - Centinela. This is the closest Tesla service center to me. I would have easily pressed the brakes and I was paying attention the entire time, but I assumed (incorrectly) AP could handle such a simple, slow moving scenario. I'm scared to take my MS anywhere to have washed and can't so it at home. So this time when my charging pin broke when taking my UMC out, I had no choice but to take it into service without an appointment. Feels like a new car. Also needed new windshield. 12 other reviews that are not currently recommended. 188 reviews of Tesla - Costa Mesa "Okay, it's been over a year since I picked up my blue Tesla,and this service center has relocated down the block. After they agreed that maybe it's a faulty charging cable, they sent me to a rental car company with a voucher so I can get a cheap rental car for a day. I am one of the original Model X owners. The place where nobody gives a crap. The worse part? Will edit my review if anything gets resolved. Here is why the customer experience went sour: -Purchased a $90K brand new car and Tesla couldn't deliver on quality -Forced two small companies they work with to point the finger with one of them losing money because Tesla wouldn't handle their mistake -Upon first repair, they left damaged car equipment on my child's carseat when they returned the carI strongly believe in going electric to reduce emissions and appreciate the path that Tesla is paving. He has zero customer service ability. Pathetic and disgusting Had I known, I would have used my own AAA and gone to a tire shop on my own. I had to purchase a center console and upgrade on everything starting with paint, upholstery, center console that they do not service anymore due to the the poorest excuse that they don't manufacture them anymore and the handle broke off. They finally showed up and the tow truck guy said Tesla only contacted him 20Minutes prior. Store Email stlouis_ordersupport@tesla.com. I was instructed to use their service app and detail the issues so I could get a service appointment. Stay away! Infiniti, Audi and MB that I own, having said that until two visits to their Costa Mesa repair shop and $200 deductible later, still they cannot replicate the humming and electric whining noise that I hear almost daily. Back to list Virginia Beach - Central Drive. I called Tesla and they directed me to a Tesla service center… Near Bernard, ME 04612 We make it easy to find a service center with the features and amenities that matter to you. "When I drove up to the place I was skeptical at first but went in anyways to look around. I am proficient in using apps but still had trouble getting all the issues documented through the app. Don't come here at all. Bryan and Anya greeted me in the office,…", Yelp users haven’t asked any questions yet about. As this was supposed to be a luxury car experience, there were a handful of items that really disappointed our family as compared to the competitive brands that we had also considered. Again, for a luxury vehicle that is brand new, these things simply shouldn't be happening.Overall we felt rushed and the entire pick-up experience would have been much less stressful (and enjoyable) if we were able to pick-up earlier in the day the following day. Really dissapointed !!! Before installing the panels, we were paying around $55 a month to SCE ($660 a year). Register for a subscription account or contact us for more information. I don't really mind the &109,000.00 that I shelled out for a large battery with a large screen iPad and exceptionally fast at takeoff but with no luxury items in the car's interior other than a leather chair. It was an easy fix as they needed to change out the 12V battery, but these guys took care of me above and beyond their duties and got me on my way in no time. My car made no attempts at any defensive maneuvers as the vehicle started to cut me off. Glass damaged!! Will likely cause me to reconsider Tesla in the future. Highly recommend MCU2 upgrade if you have MCU1. Thanks to God that the was front passenger side. Bottom line TESLA is a piece of Junk from Quality, Customer Service, and Service Center. Request a quote from other similar providers. Checked in 1 min later than someone, and he not only got his car 15 minutes earlier, but I didn't even get acknowledged. This is 100% BS. Back to list Tesla Service Centers in United Kingdom . If you say you are going to return a call within a hour and that doesn't happen how can I trust your word at all? All the issues were minor and have no problem waiting the 3 weeks it willl take for Tesla to address. With my car staying steady in its lane--a 2005 Toyota Camry started to merge into my lane from the right side, eventually impacting my front right bumper. This should have been a couple hour job.Second experience: Took the Model X back for a squeaky suspension. With my car staying steady in its lane--a 2005 Toyota Camry started to merge into my lane from the right side, eventually impacting my front right bumper. This is my second Tesla , and both experiences have not been pleasant. Still, the Tesla site shows both Service Center and Store, so this may be logical. So fast forward one month - on 8/14/19 I had a service appointment scheduled, and at the last minute was contacted by Karmel while I was already en route to inform me that my appointment was cancelled due to my "behavior" while at their location on 7/3/19.When I arrived to discuss, instead of helping me Karmel contacted the police. Claim your business to immediately update business information, respond to reviews, and more! Although we were hoping to install enough panels to avoid having to pay SCE electricity bills, we ended up having to not only pay the monthly cost of the panels but ALSO an additional $800 a year to SCE. I … A teeny tiny all mighty pebble or rock hit BOTH my front glass roof and my windshield, can you believe? Which brings me to talking to them in person. I waited 2.5 hrs for Tesla's "roadside emergency assistance" to show up to fix a blown tire. I came around and out the other side and as I did so, I saw a security guard who was giggling and laughing, and the same female manager and a man who completely *blocked* my ability to exit the parking lot. Absolute worst service center. The manager I got provided me an e-mail of mporsche@tesla.com, but I do not remember her name. The car is so fantastic but I have never ever owned a vehicle where the service is so absolutely horrible. The Torrance location was going to charge me $1072 for the windshield stress crack repair but the Centinela service center per Rene advocating for me was able to cover it completely. About 13 days later, received the X back and thought we were good to go. Given the work scope and the fact I work the 2nd shift and explained to the service person I would need a loaner upon drop off , he informed me that is not their policy and they couldn't accommodate me, even suggested I take the day off to accommodate them, after a heated exchange I was able to get a loaner. I lucked out since Enterprise closes at 12pm and I was one of the last people who received a key instead of Uber credits. I'm not alone in this thought. However, the paint peeled when we got our car wrapped (6 days later) in order to protect the exterior. The only saving grace for this experience has been Kevin, another advisor I've been communicating with. Driving Directions Store (314) 872-9946 Roadside Assistance (877) 798-3752. They told me most of what was wrong with my car was "user error". yeah good service. Do not buy a Tesla. Generally they are decently helpful which is why I didn't give them a one-star. United States Purchased a brand new X, waited 5 weeks and then received the car with multiple inconsistencies in the paint job at pick up. It took several attempts to convince the manager that the charging cable is the culprit. Today, Tesla … I was able to take my model S in and the mirror was replaced within 30 minutes. But to the owners. It took them a few days to repair it. I'm never returning to this location! Scottsdale - Raintree 8300 E Raintree Drive Scottsdale, AZ 85260 Service: (480) 361-0036 South Tucson-E. Elvira 2901 E. Elvira Rd., Suite A-2 and A-3 South Tucson, AZ Service… After speaking with the paint shop they contracted to, he then said it was the person wrapping the vinyl's fault (which it sounded like he was relaying the information). Anthony went above and beyond to assist Me with a return. Looked like coffee cup had spilled over. Yes it's your money, and you should get what you paid for, but be a bit receptive and less endowed and maybe people will be more willing to help. Terrible customer service. Thanks again! Don't be ridiculous with your demands! 2. Near the US 1/Bird Road intersection and close to large concentrations of high end car buyers this could be … I also want to give a BIG SHOUT out to Bobby from the mobile service here. Hyundai offers better service:  I got the car back but the car was not even washed. He didn't pretend to know things he didn't know the answers to and made sure to confirm with a coworker, the things he did know he answered confidently. They don't care about you. Appointments are 2 weeks out2. “Thanks for the great experience, and special callout to Rene and Clint at the SC for all your great help.” in 5 reviews, “Too bad Blake doesn't work at this location but now I have a new technician that will take care of me from now on.” in 4 reviews, “To my surprise, they had a Model S (base model) loaner ready for me from their loaner fleet.” in 4 reviews, in Tires, Oil Change Stations, Auto Repair. They had forgotten about me and said that they could (dry) wash the car quickly (15-20 min) but that took 45 minutes. After the Tesla service center in Torrance on 237th Street refused to help me (the manager was very negative towards me as well) after my 2nd Model 3 windshield stress crack in less than a year, I took my vehicle to the Centinela location hoping for the best. Tesla - Costa Mesa is open Mon, Tue, Wed, Thu, Fri, Sat. They were very nice to schedule me in and sent a, I explained my issue and they had me speak to, "Very good service. For sure next time I am weighing my options very carefully and Hyundai with Apple Selfdrive car with Hydrogen fuel may be my best bet. they came to my place and fixed my problem in like 10 mins. What isn't awesome however is their service. On 7/2/19 around 7PM I was involved in an accident on the 405-S right before Exit 48/la Tijera Blvd while AP was engaged. This located excluded. Service Center; Virginia Beach - Central Drive 573 Central Drive Virginia Beach, VA 23454. First off, if you ever need to talk to a rep through the phone, forget it, it takes forever to reach anyone through it. But it took a while for the fix. They are so clueless here , do not know the meaning of service !!! Service kept me informed via text and phone. Insanely disappointed in this service center. I spoke to a Chris and he apologized up and down and said he would personally get the tire to Van Nuys. Thanks for the great experience, and special callout to. Took my Tesla Model X in for annual service and tires, and it took them *5 days* to complete. During my last visit to this Tesla Service Center, I brought my brand new Model 3 to service at the start of Quarantine, around Mid/Late March 2020. They acvommodated me with Uber vouchers allowing for excess commuting mileage for my work. Got a loaner 75D which was very convenient5. Joined: Sep 30, 2012 Messages: 319 Location: Seattle #2 Jackyche, Jan 30, 2013. doesn't work at this location but now I have a new technician that will take care of me from now on. I never got a proactive response. He spoke only what was needed and got my on my way with a rental. Will be purchasing my first Tesla this week and I am as excited as can be! And I only assume that's because I called in to complain about the level of service he provides. I brought my car in and documented the issues and set up a time to drop off, I found out Tesla's procedure is not to have a loaner car ready but to give the customer Uber credits for you to go home while assessing if they'll need the car longer, If they do you'll need to Uber back to Tesla or Enterprise to get a loaner. They will be one of the tesla owned body shops and hopefully a full service center … The two guys at Mclaren took my car to the back for no joke 10 mins and…", I am writing this review to acknowledge the outstanding service that I received from Anthony in parts. Customer advisor, Jen, was rude and unpleasant to talk to. I Feel like it's not Tesla service I have received in last few years.Ruined my annualr golf tournament, my personal needs from missing my belongings, and weekend plans!What kind of person is this working for tesla?? they do not have loaner cars, they do not offer any concessions (despite my lease costing over 1000/month). No complaints here. Can someone at Tesla give this guy a raise?At the end of your service, you'll get a survey regarding your experience. One of the workers clearly stole $85 worth of an item left in my trunk. I purchased a Model Y new over a month ago. We had multiple issues and he made it all a pleasure and worth forgetting. I had to bring in the P85 for some tire repair and service … Good luck getting a hold of someone.For a luxury vehicle, I DEEPLY REGRET this purchase this company is all hype and no substance. Their speakers are not the greatest. After speaking with the manager there, they offered to pay half of the repair fee and wanted the wrap place to take care of the rest for a poor paint job. I lucked out and the people I got were willing to help.5. I also had all my settings down including no sentry mode on or cabin overheat protection to actually keep the battery from not going down. My regular service has been done in Burbank. Would give 10stars if I could. The service center had to keep the car a few days because of parts being back ordered but were able to get me loaner to use until it was done. He didn't pretend to know things he didn't know the answers to and made sure to confirm with a coworker, the things he did know he answered confidently. Can you believe that the manager does not care about the longevity of the vehicle and the my own safety as I do not feel comfortable driving !!! The Tesla-approved body shop program is comprised of two main body repair centers located in Pomona and San Jose, California. Everywhere else I went told me at least $100 because it was going to be a long ordeal to fix. When I messaged the service representative to get the item returned I was strung along for over a week saying they were going to call me / text me within the hour. My only hiccup I had during my visit was the time management. Learn more. I would have easily pressed the brakes and I was paying attention the entire time, but I assumed (incorrectly) AP could handle such a simple, slow moving scenario.I decided to visit the Costa Mesa service center on 7/3/19 to see what they recommend, as the Tesla roadside assistance team mentioned that if it's just bumper damage, I could potentially see if they would be able to repair that, as it is a simple enough repair.When I arrived, I was greeted by a female who told me under no uncertain terms, that I was immediately at fault for not paying attention to the road (which is inaccurate) and that their service center only repairs minor scratches. She then stepped into my vehicle and disabled/re-enabled AP without asking me, causing the car to prompt her with the disclaimer, which she then began to, verbatim, read off the screen and recite to me.I began to record the interaction with the manager and she became agitated, as if she didn't understand that in a parking lot full of Teslas, she's being recorded from every angle possible. (All of the mobile service people are great and they pretty much service all of OC) I've had a few things replaced and he actually had accommodated me on one of my schedules since I absolutely forgot about it. It took them two days to figure out if the cable was indeed not charging. He was super attentive, explained everything super clearly, and made us feel very comfortable. Got my Tesla serviced from this location in January. Once it was put in service, I was actually alerted that Saturday night it would be ready by Monday. It was a rubber seal around my sunroof, which was completely melted under the California sun and made it sticky and the sunroof wouldn't open. This should have been a couple hour job. I am getting $1,500.00 service here for the first time. We do enjoy how our new car drives as well as its technical features, but are still vastly disappointed with the problems that we've experienced. I bought a new car with many faults and they just ignore my calls. His professionalism and handling of my return made the process flow smoothly He keptMe informed and followed up via email, phone call and or text when necessary. My Tesla is a defective vehicle. Due to the COVID-19 impact I wanted to support my new local small businesses. They replaced the whole unit and my charger still works! After taking off work, rearranging my schedule, and driving across LA to the service center, they told us they had not yet received the part and we would need to come back another day. I'm treating this as an anomaly and will be more on the staff in terms of timing. It's certAinly a potential dealbreaker when getting my next Tesla !!!! Automed Car Care took OUTSTANDING care of me. They did not have the right Socket to remove the bolts and they are are stripped and the blk plastic cover which they have to remove and put it back did not fully seated, also missing a white Clip as well. I was so excited to buy Tesla Y until I found out their worst service. Anthony went above and beyond to assist Me with a return. I was also trespassed from this location and the sales location apparently at the request of Karmel. Clearly it's no longer in the car. Well this was not the case. The service guy promised to me to be ready by 5:30 pm Friday since I have a golf tournament on Saturday in out of town. Do not call, visit, or get mobile service from this center. Customer service has been great. **I've been face-palming at this entire situation, and I tried escalating it but Tesla corporate will not respond to me at all. All Tesla Authorised Service Center in USA are completely furnished with cutting edge Service equipment controlled by a specialist group, who will support your Tesla … I had to wait over 1 1/2 hours to have a basic flat tire repaired even though no one else was waiting. Do they do car washes? Thought I would have priority, or better service. Took my Tesla Model X in for annual service and tires, and it took them *5 days* to complete. After speaking with the manager there, they offered to pay half of the repair fee and wanted the wrap place to take care of the rest for a poor paint job. I experienced compassion and excellent customer service. Not sure if it is unique to Centinela Service Center. Locations. Sadly based on our current experience, we can't recommend this brand or buying experience to our family, friends or coworkers as things stand. I want to give a big shout out to the Costa Mesa service team here. I was a fan of Tesla for a year until I had a screen glitch and sound problems. Jackyche Member. I came in here with a million different questions because it seems like online message boards have so much conflicting info, I also went to the Del Amo location and they were not helpful at all and actually left me more confused, came in Sunday and spoke with Darieus, he was professional and helpful as can be. I am writing this review to acknowledge the outstanding service that I received from Anthony in parts. I think as a service provider they get hit with a bunch of customers who are already frustrated and it rubs off on the workers. They have no loaners so we are stuck driving a vehicle with many safety features eliminated, and they have no desire to help. I paid extra for sunroof, lifetime charging and lifetime upgrade and extended warranty and dual motor and extended battery mileage but the true miles were over 20% off of the distance indicator. I would highly recommend coming here and dealing with the people … Tesla Service Centers in Hong Kong S.A.R., China Tesla Service Centers in Japan Tesla Service Centers in Macao S.A.R., China She was in touch throughout the day, send all the necessary paper via email and texts, send me the Uber Voucher right away( no more loaner) and had to deal with me being a little freak out( you had to see the giant cracks).She was so understanding and friendly and kind. Filter, sort, look closer to home or further afield. 6 reviews of Tesla Service Center "The Tesla service team has two methods of servicing your car; 1. service centers 2. mobile rangers My new Tesla Model 3 arrived with a minor scratch in the paint job. Rene went the extra mile to make me feel like a valued tesla customer. Is it possible to connect my Tesla to a WiFi here in order to download the latest map updates? His professionalism and handling of my return made the process flow smoothly He kept. I Will Not Buy Tesla Ever Again!!!!! Was able to get it taken back into servicing to get them addressed in which the Valet person and the manager were both very nice and helpful. Strip paint from 4 bolts at the hinge under hood where they do not have the New one to replace and they touch up with paint. Will definitely be bringing back my car to this location in the future.Also the customer station inside is stocked with coffee drinks and snacks and they have WiFi. I am not sure if in the rush to get the car out, the technicians were careless or if it happened at the factory. I went to the service center to have my broken passenger side vanity mirror replaced.

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